Please consider sending me the following items to make your support request go 100 times faster...
1. Create a user on your WordPress site for me, make sure that it has administrator privileges (you can delete it once I am done). You can use any email address when creating this user.
2. Send me the username and password - PLUS a url where I can log in
3. If you don't want to give me that access, make sure that you send me a URL where I can view the issue at hand.
4. If you can't send me a URL, take a screenshot of the error and send it to me